Terms of service


BY USING THIS WEBSITE YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THIS WEBSITE.
This website is for your own personal and non-commercial use, and you agree to use this website for lawful purposes only. You will not import or export any information to or from this website which is unlawful, threatening, abusive, fraudulent, offensive, harmful, obscene, defamatory, inciting, hateful, racially, ethnically, or otherwise objectionable, in violation of any person's rights of publicity, or contains worms, Trojan horses or any viruses of any kind, either now known or hereinafter discovered, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.


LIMITATION OF LIABILITY
Under no circumstances shall we, nor our affiliates, agents, suppliers, directors, employees, or other representatives be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenue, lost data, loss of or damage to property, or any other similar economic loss), whether in contract, tort, or otherwise, arising out of: (i) (i) The use, or inability to use the materials available in or on this website, or any linked website, even if we are advised of the possibility thereof, nor for any claim by a third party; (ii) (ii) The cost of procuring substitute goods or services resulting from any goods, services, data, or information purchased or obtained, or messages received or transmitted from your use of this website; (iii) (iii) Any other matter relating to this website.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out of your use of this website.


COPYRIGHT
You shall not copy, use, modify transit, distribute, reverse engineer, or in any way exploit copyrighted or proprietary materials available in or on this website, except as expressly permitted by the respective owner(s) thereof.
All content included in or on this website, such as text, graphics, logos, button icons, images, audio and/or video clips, and software is the property of Straits Culture, and are protected by Singapore and International Copyright laws.
You agree to defend, indemnify, and hold us and our affiliates harmless from and against any and all claims, losses, liabilities, damages and expenses (including attorney's fees) arising out of your use of this website.


TRADEMARK
All trademarks, trade dress, service marks, and trade names in or on this site are the marks of the respective owner(s). Any unauthorized use is strictly prohibited.

PRICING & PRODUCT INFORMATION

Whilst every effort is made to fulfill orders in terms of price and description, errors may occur and we do not guarantee that the pricing, product, or promotional information provided will be accurate, current, updated, or complete. Without limiting the generality of the foregoing, you acknowledge and agree that:

  1. Product pictures on our website are provided to help you recognise the products, but due to packaging redesign and improvements, these may not reflect exactly the product you receive;
  2. Not all products, in particular, fresh produce, will correspond exactly to the photographs on the website;
  3. Where the actual price of any product is dependent on its weight, we will provide a price based on the average weight range of the product. Straits Culture expressly reserves the right to provide the nearest size/packaging for the product at the nearest price.
  4. Discrepancies between the online bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. Straits Culture reserves the right to adjust the final bill after the online bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.
  5. In the event of different special offers or promotions being made available to the Customer simultaneously for the same Product, the Customer may elect one such offer or promotion per Product but shall not be entitled to a combination of all such offers or promotions per Product.
  6. If the Customer requests a variation to the order which Straits Culture accepts then the price payable for the order will be adjusted accordingly to reflect the variation and shall be recorded on the final bill presented to the Customer at the time of delivery.
  7. Straits Culture may from time to time set credit limits for individual Customers and Straits Culture reserves the right to limit sales including the right to prohibit sales to re-sellers.
  8. We shall not be liable to any person for any loss, damage, or inconvenience suffered in the event that we are unable to fulfill any order for whatever reason.


CANCELLATION:

You may cancel any normal order at no charge if notice given is at least 48 hours prior to delivery; and for bulk orders, notice given must be 3 days prior to delivery date. In the event you are unable to provide the requisite notice, there will be cancellation charge for each order cancelled in the sum of $15.00 (incl. of GST) for normal delivery, and $32.10 (incl. of GST) for bulk order delivery. For purposes of these terms and conditions, bulk orders are orders for 100 items and above.

In the event that you are not present to receive an order at the scheduled delivery date, there will be a re-delivery charge of $15.00 (incl. of GST) imposed, payable in cash to the driver. You are required to provide a re-delivery date within 2 days from original date, failing which, we will proceed to cancel the order and a cancellation charge of $15.00 and $30.00 will be imposed for normal and bulk order respectively. The balance order amount will be refunded through the same mode of payment.

In the event that we are unable to confirm and/or verify any orders received through the mobile number provided to us, we reserve the right to cancel the said order.

PAYMENT:

We accept payments via PayNow and credit cards.

Straits Culture reserves the right to change the mode of payment for products offered online at any time by announcement through emails, and any other means of communication.


DELIVERY:
• A minimum order of $20 applies for every order.
• A delivery fee of $15 is applicable for orders below $60 (during non-festive period) and $80 (during festive period).
• In the event where no one is present to receive the order on the scheduled delivery date or if a wrong delivery address was provided, a delivery fee of $15 will be applicable for each re-delivery.


CONTACT INFORMATION
• Address : 1 Enterprise Road Singapore 629813
• Tel : (65) 6272 5743
• Email : enquiry@straitsculture.com.sg