Returns & Refunds
You may cancel any normal order at no charge if notice given is at least 48 hours prior to delivery; and for bulk orders, notice given must be 3 days prior to delivery date. In the event, you are unable to provide the requisite notice, there will be a cancellation charge of $15.00 for non-bulk order, and $30.00 for bulk order.
In the event that you are not present to receive an order at the scheduled delivery date, there will be a re-delivery charge of $15.00 imposed, payable in cash to the driver. You are required to provide a re-delivery date within 2 days from original date, failing which, we will proceed to cancel the order and a cancellation charge of $15.00 and $30.00 will be imposed for non-bulk and bulk order respectively. The balance order amount will be refunded through the same mode of payment.
In the event that we are unable to confirm and/or verify any orders received through the mobile number provided to us, we reserve the right to cancel the said order and a refund will be made to you with a cancellation charge imposed.
You will be responsible for paying for your own delivery cost for returning the items. Delivery costs are non-refundable. If you receive a refund, the cost of returning the items will be deducted from your refund. Delivery fee may be waived on a case-by-case basis.